OK, if you use eLove, definitely do not take price at face value. There is no reason to pay more than you have to for this.
I did some perusing online, which I should have done before going to the interview (lesson learned). I googled matchmaking scams as well as e Love. Many of the matchmaking scams are pretty obvious. Russian bride scams, scams from small mom and pop organizations, matchmaking services that cost upwards of $100,000.
In terms of eLove, it seems to be a mixed bag. They were one of the top three rated companies at the Internet Dating & Matchmaking Conference. Also, upon looking it up at bbb.org, it's listed as a Better Business Bureau accredited business under its old name, The Right One.
But upon looking up The Right One on Ripoff Report, it is not without complaints. Many of the complaints are a few years old, though, and only one is for the office in my state. I guess the fact that the company has changed it's name over the years is a cause of concern, but it has bought out other companies. So that might be the reason for the name changes, not because they had so many complaints and therefore were changing their business name to cover their ass.
When I read the complaints though, many expressed disappointment at the matches. One man said the women were ugly.
Now I understand that if you give negative feedback about a date and the company sends you another match with the same qualities, you should complain. The woman I spoke to told me to be picky so they could pinpoint what I want. So if they don't take my feedback into account, then yes they have violated the agreement. One person said the match had a criminal record which is definitely grounds for complaint because eLove claims to do background checks.
But complaining because they gave you "ugly" people? You just didn't like the matches? Well, that's a risk you take with any matchmaking service. They can't guarantee chemistry.
But the potential loss is greater with a traditional maker.
I'll be explicit: they're charging me about $2000, which I'm paying off over the course of 24 months. So it comes out to about $70 a month. Hey, there are matchmaking services that cost over $10,000 and they originally were going to charge me $5000 to join. When I told her what I could afford per month, she was able to knock off more than half the price. True, there's a chance that they won't find me anyone within their pool, but that's a risk I'm taking. So I can't really be mad at them if nothing comes of it, as long as they're doing everything they claimed they would do on their end.
The company has 1000's of members and a few dozen complaints (many of the older ones listed on bbb.org were resolved, by the way). Any company is going to make mistakes now and then, and it's clear that certain offices are more guilty than others. As I said, my office only had one complaint. I have to give the benefit of the doubt that the majority of members are satisfied. I also found a story where they took on people who were rejected by beautifulpeople.com. Also, Online Dating Insider visited in November and said nothing along the lines of the complaints on Ripoff Report.
So if it's ok'ed by the Better Business Bureau, if other people in the matchmaking biz are taking it seriously, I guess I can calm down. And anyway, if they try to take away more money from me past the 24 months, I have another checking account I can transfer all my money to so they can't get me (until I can get them out of my hair).
It's gotta be legit. But I'll keep a critical eye open.